Shipping & Returns
At New Image Concepts, our goal is to deliver your purchase in the quickest and most economical way possible. We review each order individually, factoring in destination, weight and size of items. We generally ship via USPS, but occasionally use UPS at our discretion for best price.
Domestic and International Shipping
Delivery to Alaska, Hawaii and U.S. Territories: Shipped via Priority Mail (allow 3-4 days). Epicuren products are only available with a skin consultation with licensed skin care professional Sharon Tillett. Please call (406) 837-1464 for more information.
If you need expedited delivery of your product, overnight or express shipping charges will be billed to you at the time of your purchase. You may email or contact us (link to contact page) by telephone at 406-837-1464 or by fax at 406-837-1463.
Most of our deliveries are made in 7-10 business days.
At New Image Concepts, we are confident the quality of our merchandise will meet, if not exceed your expectations. If you are not satisfied with your purchase simply follow the instructions below.
New Image Concepts will accept merchandise returns for Standard Delivery items within 90 days of purchase and issue a credit or refund at the time of return only with a valid receipt. A valid receipt is an original sales receipt, or gift receipt. Returns of merchandise purchased through our website will be accepted by mail. Pending inspection, a credit or refund will be issued for the item value.
If your product arrives damaged, please repack and return to us at New Image Concepts 8000 Highway 35 Ste 5 Bigfork, MT 59911. If you think it is a shipper-related damage, such as the carton has been broken open or some other damage, please contact the shipping company as we do not reimburse shipping expenses. Contact the shipping company for a shipping company credit.
Your return must be sent back to the correct address for us to credit or refund your purchase. We do not cover the postage on return items.
Still have questions or comments? Please contact us via email.